Shipping policy

Brand Name: Granio
Company Name: J2mart

Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed on Sundays or public holidays.

Shipping & Delivery Time

• Estimated delivery time is 3–7 business days depending on your location.
• Delivery timelines may vary due to unforeseen circumstances such as weather conditions, courier delays, or remote locations.

Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before completing your purchase.
• Free shipping may be offered on selected products or promotions.

Serviceable Locations

• We currently ship across India.
• If your location is not serviceable, we will inform you and process a refund if payment has been made.

Order Tracking

• Once your order is shipped, you will receive a tracking ID via email or SMS.
• You can track your order through the courier partner’s website.

Delays & Issues

• While we strive to deliver on time, delays may occur due to logistics or external factors.
• If your order is delayed beyond the expected timeframe, please contact us for assistance.

Failed Deliveries

• If delivery fails due to incorrect address or customer unavailability, the order may be returned to us.
• Re-shipping charges may apply.

Contact Information

Phone: +91 95370 98034
Email: graniocare@gmail.com

Address:
J2mart, 51, Gopinath Raw House,
Near Hari Om Mill, Ved Road,
Katargam, Surat, Gujarat – 395004, India