Refund policy

Brand Name: Granio
Company Name: J2mart

Overview

At Granio, we prioritize hygiene and product safety. Due to the nature of beauty and cosmetic products, we maintain a strict return and refund policy.

Returns

• Returns are only accepted in case of damaged, defective, or incorrect products.
• You must raise a return request within 48 hours of delivery.
• To request a return, please share an unboxing video and clear images of the product.
• The product must be unused, unopened, and in its original packaging.

Non-Returnable Items

• Opened or used cosmetic products
• Products returned without original packaging
• Items damaged due to misuse or improper handling

Refunds

• Once your return is approved and inspected, we will process your refund.
• Refunds will be issued to the original payment method.
• It may take 5–7 business days for the refund to reflect in your account.

Replacement

• In case of damaged or defective items, we may offer a replacement instead of a refund.
• Replacement will be shipped at no additional cost.

Cancellation

• Orders can be cancelled within 12 hours of placing the order.
• Once the order is shipped, it cannot be cancelled.

Contact Information

Phone: +91 95370 98034
Email: graniocare@gmail.com

Address:
J2mart, 51, Gopinath Raw House,
Near Hari Om Mill, Ved Road,
Katargam, Surat, Gujarat – 395004, India